Welcome to our store

Welcome to our store

Privacy Policy

At HOSHANHO, we take your privacy seriously. This Privacy Policy outlines the information we collect, how we use it, and how we protect it to ensure a safe and secure shopping experience. By using our website, hoshanho.com, you agree to the terms outlined in this policy.

1. Information We Collect

To provide the best possible shopping experience, we collect the following types of information:

a. Personal Information

When you make a purchase, register an account, or subscribe to our newsletter, we collect personal information that may include:

  • Name
  • Email Address
  • Phone Number
  • Shipping Address (including city, state, and ZIP code)
  • Billing Address (if different from shipping address)
  • Payment Information (credit/debit card details or PayPal account details)
  • Purchase History

b. Non-Personal Information

We also collect non-personal information to improve our website and services, such as:

  • IP Address
  • Browser Type
  • Device Information
  • Referring Website URLs
  • Pages Visited
  • Time Spent on Pages
  • Clickstream Data (information about your browsing activity on our site)

c. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing behavior, preferences, and interactions with our website. Cookies help us remember your preferences and improve your experience on our site. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfillment: To process and fulfill your orders, including shipping, delivery, and billing.
  • Customer Support: To respond to inquiries, process returns or exchanges, and address any issues you may encounter.
  • Marketing and Communications: To send you promotional emails, newsletters, and product updates (only if you have opted-in to receive these communications).
  • Website Improvement: To analyze and improve our website’s performance, functionality, and user experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, including fraud prevention and risk management.

3. Sharing Your Information

We value your privacy and do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing platforms. These providers are only allowed to use your information to the extent necessary to perform their services.
  • Legal Obligations: We may disclose your information if required by law or in response to legal processes (e.g., court orders or subpoenas), or to protect our rights, property, or safety, as well as the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a notice on our website if such a transfer occurs.

4. How We Protect Your Information

We take the security of your personal information seriously and use industry-standard measures to protect it from unauthorized access, alteration, or destruction. These measures include:

  • Encryption: We use secure socket layer (SSL) encryption to protect sensitive data such as payment details during transmission.
  • Secure Servers: All personal information is stored on secure servers with access restricted to authorized personnel.
  • Payment Processing: Payment transactions are processed through secure payment gateways like PayPal, which comply with Payment Card Industry Data Security Standards (PCI DSS).

While we take appropriate measures to protect your personal data, no method of online transmission or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding the information we collect and maintain about you:

  • Access to Your Information: You have the right to request access to the personal information we hold about you.
  • Correction of Information: If you believe the information we have about you is inaccurate or incomplete, you can request corrections.
  • Deletion of Information: You can request that we delete your personal information, subject to applicable legal and contractual obligations.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing communications from us, you can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
  • Data Portability: In some cases, you may request to receive your personal information in a structured, machine-readable format, or request that we transfer it to another organization.

To exercise any of these rights, please contact us at support@hoshanho.com.

6. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer necessary, we will securely delete or anonymize it.

7. Children's Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website and revise the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

HOSHANHO
Email: support@hoshanho.com
Website: hoshanho.com